Frequently Asked Questions

  1. What web browsers are supported for the Otago Daily Times Online Edition?

    The ODT Online Edition supports the following browsers:

    • Google Chrome
    • Mozilla Firefox
    • Safari
    • Microsoft Edge
    • Internet Explorer: 8, 9, 10

    We recommend using the latest available version of your preferred web browser. This will ensure you receive the best user experience.

  2. What is the ODT iPad/Android Edition?

    The iPad/Android edition is an exact replica of the Otago Daily Times print edition which is downloaded to your device through the ODT app.
    Note: The iPad edition is only available on iPads not iPhones. The Android edition can be downloaded on Android capable phones however this is not recommended due to the small screen size.

  3. How much does it cost?

    The iPad/Android edition is included free with your print subscription. If you are not currently a print subscriber and want to subscribe to the iPad/Android Edition only please contact our Circulation Department to arrange a subscription.

  4. What time is the ODT available on the iPad/Android app each day?

    The iPad/Android edition is available after 6am each morning.

  5. Todays edition is locked in the iPad/Android app. What do I do?

    This will happen if you have requested to stop your physical paper delivery and not accepted to continue your subscription as iPad/Android only. If you are a current paying subscriber and are having issues with downloading an edition please contact our Circulation Department.

  6. I don't have a subscription to the ODT. Can I subscribe to the iPad/Android edition only?

    Yes, of course! Please contact our circulation department to set up your digital only account. You will then need to download the app and register to gain access. The cost of this is detailed above and must be prepaid for a minimum of 3 months.

  7. Can I access the app on more than one device with one subscription? Eg: on an iPad and Android tablet

    Yes, you will however need to download the Otago Daily Times app and each edition separately on a maximum of 3 devices. You will need to register once and can use the same email address and password to log in to each device.

  8. I've stopped my paper to go on holiday and my iPad/Android access has stopped too.

    When you go on holiday, you can continue to receive the iPad/Android edition, but put a temporary stop on your print subscription. You will need to contact our Circulation department and advise us that you would like to continue your iPad/Android access while you are on holiday. Continuing iPad/Android access while your physical paper delivery is stopped still incurs the daily rate you are normally charged.

  9. I never received the registration confirmation email What do I do?

    Please check your junk mail email folder, or alternatively you can use the 'forgotten your password?' link in the app to request a new email to be sent.

  10. I registered with the wrong email. What do I do?

    Please contact our Circulation Department to advise them of your correct email address. You will receive an email to reset your password once this has been updated.

  11. I want to change my registered email address to a different email address. What do I do?

    Please contact our Circulation Department to advise us of the old and new email address. Your subscriber account can only be registered against one email address at a time.

  12. I've forgotten my password. What do I do?

    Open the iPad or Android ODT app and click on the 'Forgotten your password?' button on the right-hand side of the screen. Enter the email address you registered with and an email will be sent prompting you to change your password for your account.

  13. The reset password link in the email I received isn't working. It just takes me to the forgotten password page.

    Please check the reset password link within the email received. Try copying and pasting the reset password link into your web browser rather than clicking the link within the email.

  14. Can I access back issues on the ODT app?

    Once your account has been verified, you can access up to the last 14 editions that you have subscribed to of the Otago Daily Times from the newstand screen. The app will normally keep 21 editions on your device and automatically remove older editions. However, you can change the app to keep all editions using the settings screen within the app. Keep in mind though that storing all editions you download will use up storage on your device.

  15. How can I contact the Otago Daily Times Circulation Department?

    You can contact our Circulation Department using the following methods: